FAQ Most Popular

How do I create my 321cryptocasino account?

All you have to do to get started is click the 'Join Now' button in the upper right corner or use short sign up form on slider and fill in all the required fields. We’ll then pop you over an email where you can verify your email address using the verification link we send you. Once all this is done, your account will be fully active.

What should I do if I have forgotten my password?

The quickest way is to create a new password by clicking Restore Password. We will then send an email that will direct you to a new link. Then you can enter a new password for you 321cryptocasino account.

Alternatively, you can contact our helpful customer support either by the Live Chat option on the site or by emailing us at [email protected] We will be more than happy to assist you further.

Where can I purchase Bitcoins?

There are plenty of places that allow you to buy and sell Bitcoins. Online exchanges include coinpayments, Coinbase, Bitstamp and Bitpanda. To find out more about buying Bitcoins, please visit our Bitcoin page.

Are the games fair?

Of course they are. Games from all providers have fairness guaranteed by our gaming license issued in Curacao by its gaming commission.

Can I deposit with for example a card and cash out in Bitcoin?

Unfortunately you can only cash out via the same way as you deposited. In other words if you for example BTC as a deposit method, you have to withdraw to BTC wallet. The money has to go back the same way as they came in to your account.

ACCOUNT

Can I have more than one account?

No, it is only allowed to open one account during your lifetime, even if an old account is closed down, you would have to request this one to be reopened as no new accounts cannot be created.

Can I change my registered email address?

No. Unfortunately it's not possible to change your email address.

DEPOSITS AND WITHDRAWALS

What happens if my deposit is not showing?

If your crypto deposit is not showing, this most likely means that it has not yet been confirmed in the blockchain, or that your wallet has not yet sent the funds, you can always check the blockchain to see if your transfer is visible there, or ask the support if you need a hand with this.

How long does it take for deposits for show in my account?

For cryptocurrencies, this depends on both how many transactions are waiting currently in the blockchain and on the fee used to transfer the funds with, however in most cases this is completed within a few minutes.

What happens if I sent my deposit to another address or if I deposited lower than the minimum amount?

As we do not have any access over the actual transfer being made(this is done via the blockchain and miners) , funds that are sent to another address or below the minimum amount are unfortunately lost.

What are the rules to withdrawing my balance?

Before a withdrawal is allowed to be made your deposit has to be wagered at least one time, this means that the amount you have deposited needs to be played for once. If the deposit is done via a cryptocurrency, then it has to be wagered 1 time.

If you only play table games such as Roulette and Blackjack, then the deposit needs to be wagered 10 times.

Is there a maximum withdrawal rule I should know about?

We don't enforce any limits now.

In which currencies can I deposit and withdraw?

We support the following “Crypto” currencies: BTC, LTC, BCH, ETH, USDT.

What are the fees on deposits and withdrawals?

There is no fees on withdrawals and for some deposit methods there is a 2.5% fee, you can see a complete list of this on our Payments page.

What are your minimums on deposits and withdrawals?

The minimum amount we allow you to deposit is 0.001 BTC (10000 uBTC). For deposits in other currencies and minimum withdrawal limits, kindly refer to our Payments page.

How long will it take for me to receive my money once I request a withdrawal?

We always aim to process withdrawal requests instantly and over 90% happen that way, but that will depend on the method used for deposit.

BONUSES

Why can't I bet more than X / why can't I play X games?

When you are using a bonus there are a few rules that applies for this when it comes to both maximum bet and games that are allowed to be played. Until the bonus has been wagered through, the maximum bet is 0.001 BTC, certain games including all Jackpot games are unavailable for play, but you don’t have to worry, if you try to enter a game which you are not allowed to play with a bonus, you will get an error message stating that the game is not available due to an active bonus.

Does having a bonus affect my game play? (max bet, no cashouts on active, max cashout on NDB, some games not allowed)

The above mentioned rules applies for all bonuses that we have at.

What are wagering requirements?

As the free spins received from the first deposit bonus, is part of the welcome package, if the deposit bonus is cancelled, so are the free spins from this. Also if another account is created from the same IP/Device this also stops the free spins from being added automatically. A wagering requirement is something that all bonuses have attached to them, and what this means is that a bonus needs to be wagered (played for) x amount of times before the bonus funds are turned into real cash that can be withdrawn.

As an example, most of our bonuses have a wagering requirement of 40x, meaning that the total wagering requirement of a bonus is 40 x the bonus amount that you received. So if you receive a bonus of 10 the wagering requirement is then 10 x 40 = 400. This then means that you would need to play for 400 in total to complete the requirement. If you play each round for 1, you would then need to play 400 rounds to complete it, and if you play each round for 2 instead, then 200 rounds is needed.

Do all games contribute towards the wagering requirements?

Not all games are made equal when it comes to wagering a bonus unfortunately. Please take a look at "Bonus Terms and Conditions".

What are the wagering requirements on my deposits?

When you deposit without a bonus attached to the deposit you still need to wager the deposit itself before a withdrawal is allowed to be made. For regular currencies you only need to wager the deposit one time and for cryptocurrencies you need to wager the deposit three times. If you however only play table games, live or against the computer, the deposit no matter what currency needs to be wagered 10 times.

What are the wagering requirements on bonuses?

The Wagering Requirements for Free and Registration bonuses are forty (40) times the Bonus sum awarded to you, unless stated otherwise in the supplemental Terms and Conditions.

CASINO

Which games can I play with cryptocurrencies?

All games, that we have on 321cryptocasino site.

Are the games fair?

Of course they are. Games from all providers have fairness guaranteed by our gaming license issued in Curacao by its gaming commission.

Can I play the casino games without spending any money?

Yes, you can. You don’t have to spend any real money to try out the games. Here at 321cryptocasino we allow you to play for free in order to familiarize yourself with our vast library of games and discover which one is your favorite. Only one condition: you can play any game only 1 minute for free.

What happens if I encounter an error or the game freezes?

Most of the time, if your game freezes then you can pick up exactly where you left off next time you open the game. If there is no option for you to do this, then the round will continue to play out on the server. This will happen even if your computer is frozen or you lose internet connection. All your winnings will be paid into your account as normal.

In order to get back into the game a simple refresh of the site usually works, and if this does not let you back into the game, you just need to clear your cookies and cache in your browser and it shall work once again. Is the game still not opening up, you can contact us on [email protected]

I can’t get the casino game to start when I click the link. What should I do?

In order to play in the 321cryptocasino you will need to have Java installed on your computer. You can download Java here: http://java.com/

Please also check that you have installed the latest version of Flash. If you need to download Flash, then you can do so here: http://get.adobe.com/flashplayer/

If neither of these resolves the issue, then it could mean you have lost contact with your server. Try logging out and logging back in before you click the link again. Occasionally you may need to shut down your whole browser and reopen it again for the game to load.

If you’ve tried all these and the problem continues to persist, then contact our support team.

An error or technical issue occurred in the casino. What should I do?

We store every single spin you make in our database in order to help with these problems. If you feel that an error has occurred during your game play, then please contact our support team.

Remember that the more information you can give us, the easier it will be for us to resolve the problem. Try to note down the game name, the amount of time you have played, the stake you were playing and details on what happened. If you are able to provide a screenshot of the problem then this will also assist us in fixing the problem.

It is always a good idea to stop playing until the issue has been resolved.

How can I take a screenshot?

A screenshot is a photo of the display currently on your computer screen. The image will be saved in your computer as a file, and can easily be attached to emails in order to send to our support team.

In order to take a screenshot in Windows, just follow the steps outlined below:

Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimise any additional windows that may be obscuring the view.

Step 2: Press the 'Print Screen' button on your keyboard. This button is usually located on the right hand side of the keyboard.

Step 3: Open a 'Paint' or 'Word' program on your computer and then press Ctrl + V to paste the image in. You can also click the 'Paste' option from the ‘Edit’ menu to do this. You will then see your print screen image appear in the document.

Step 4: Save this file to your computer using a name that will help you easily identify it. We also recommend that you save it to your desktop to allow faster access to the file.

Step 5: Attach this file into an email addressed to [email protected], including all the additional information about the error.

In order to take a screenshot on a Mac, just follow the steps outlined below:

Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimise any additional windows that may be obscuring the view.

Step 2: Press Shift + CMD + 4, then click on the spacebar to make the camera appear. Click the mouse in order to take a snapshot of the current window open on your screen. This image will automatically save to your computer desktop, with the current time and date.

Step 3: Attach this file into an email addressed to [email protected], including all the additional information about the error.

SECURITY

Am I required to upload documents and why?

Our top priority is to make sure that we keep all our players safe and we take this very seriously.

As you are playing with cryptocurrencies such as Bitcoins you will not have to provide documents as a standard. However, we do reserve the right to carry out additional verification if we believe any suspicious or fraudulent behavior has occurred on your account.

Are you GDPR compliant?

That we are, if you wish to get more details about it, you can find it in our Terms and Conditions under point 3)PRIVACY POLICY.

Is all my information secure on 321cryptocasino 321cryptocasino?

Always. As soon as you log in, any communication you make between your web browser and the 321cryptocasino website will be protected by industry-standard encryption technology. This means that all your personal data and any activity you make on the site will be kept completely private.

Are my Bitcoins secure on 321cryptocasino?

We take your security extremely seriously. Our experts have built in various sophisticated measures to prevent theft of funds or case sensitive information. In addition to this, we follow all the best practices to keep your coins safe, as outlined below:

We store all the bitcoins in cold wallets, which are completely isolated from any online system. Being in cold wallets, they are protected with air-gap isolation;

All wallets are encrypted.

How does your KYC process work, how long does it take and will I be notified?

When you request a withdrawal, if we at this stage require documents from you we will send you an email within an hour asking for the required documents with instructions on how to proceed.

The asked for documents then has to be send to [email protected] and will be verified within 12 hours’ time, mostly this is done within one hour though.

Can my documents be refused?

Yes. We must be in accordance to the rules stated by our licensing institution in Curacao. In cases where it is needed, we will reach out to you to ask for more or alternative document copies, in order to stay within the law.

How can I make sure my account is fully protected?

There are a few steps you can take to make sure that your account is as safe as it can be:

1. Make sure you are using a different password for 321cryptocasino than your email account connected to your 321cryptocasino account or any other site you are using.

2. Do regular virus scans on your computer to ensure no malicious programs such as keyloggers that can gather your secure information are hiding on your computer.

RESPONSIBLE GAMBLING

What is the difference between cooling off and self-exclusion?

A cooling off period is for when you wish to just take a small break from playing, from a day up to 6 months. While on a cool off you can still log in to your account however you will be blocked from depositing and any promotion we have will not be sent to you, a cool off will also be activated automatically when the period is up, and can also be enabled sooner with a 7 days re opening time.

A self-exclusion is a longer period of time, 6 months to permanently, and when it is closed you can no longer log into to your account at all and it cannot be reopened before the time limit has expired. You would need to contact us after the set limit has expired for us to reopen the account once more.

Can I permanently close my 321cryptocasino account?

Yes, although for security and statistical reasons, 321cryptocasino.com cannot delete your account.

If you wish to close your account permanently then please contact [email protected], along with a brief explanation as to why you want to leave 321cryptocasino.